❓ Frequently Asked Questions (FAQs)

Q1: Do you offer Cash on Delivery? Yes, Cash on Delivery (COD) is available nationwide across Pakistan.

Q2: How long does delivery take? Delivery usually takes between 3 to 5 working days, depending on your location and courier service.

Q3: Is an unboxing video necessary? Yes, a continuous unboxing video is mandatory for all return or refund claims. Claims submitted without an unboxing video will not be entertained.

Q4: Which courier services do you use? We ship orders using PostEx and Leopards Courier.

Q5: Can I return a used product? No. Used, damaged, or altered products are not eligible for return or refund.

Q6: How can I contact customer support? You can reach us via WhatsApp, call, or email using the details below.

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Customer Support Pack Tech – Customer Care 
📧 Email: packtech2026@gmail.com
📞 Call / WhatsApp: 0319-7796418
🌐 Website: www.packtech.store
🕐 Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)